追随客户与外资银行进入：中国的证据与政策含义

借鉴国外同行的分析方法,对追随客户假说在中国的适用性的检验表明：出口、进出口总量和外商直接投资对外资银行的进入存在正向影响,而进口的影响则为负.从政策层面上看,外资银行进入原因的复杂性蕴含着诸多机遇与挑战,而核心则是协调对外贸易政策、外商直接投资政策和金融管制等多种政策工具与手段.     

客户满意度的模糊综合评判

客户满意度在不同的行业与企业有着不同的定义,其评价标准也难以确定.本文应用多级模糊评价方法对客户满意度进行评价.可保证定性指标向定量的科学转化,方便地应用于实际工作中,使评价具有科学性和合理性.     

基于TCP/UDP的计算机通讯系统实现

通过利用VisualBasic6.0所提供的WinSock控件,在TCP/UDP协议上设计一个应用程序,就可以连接两台计算机实现数据通讯。文章介绍了TCP/UDP协议的原理,阐明了该系统的实现方法,探索了在客户方和服务方之间建立一条面向连接的虚电路的方法或是直接建立无连接的不可靠的UDP链路来完成数据传送的实现过程。     

激励扭曲与努力的无效分配——基于银行客户经理制模拟利润考核的有效性分析

文章首先通过运用多任务委托代理模型分析商业银行模拟利润考核制度的激励效应和扭曲效应,以及可能导致客户经理努力的无效分配;然后扩展分析银行模拟利润考核的有效性和模拟利润成本之间的权衡以及模拟利润的最优精确水平;最后结合我国商业银行的现实状况引申出与商业银行客户经理模拟利润考核制度相关的结论与政策建议。     

电子商务物流研究

电子商务交易过程一般都包含信息流、资金流和物流。从目前来看,信息流、资金流都可以解决,而物流没能解决。本文从物流的产生、现状、研究的内容等方面阐述电子商务物流存在的问题,从核心业务竞争力、客户关系管理、个性化设计、物流配送和多元化服务等方面研究如何提升物流企业竞争力。     

Instrumental client relationship development among top-ranking service professionals

Informal client contact forms a crucial part of the daily routine of service professionals, in particular among top-ranking professionals working for consultancy and accountancy firms. In this paper, we investigate how 34 service professionals develop informal client contact, by studying their networking styles. Our study shows many similarities in informal client contact between two groups of service professionals grouped by gender, but we also found subtle differences in what we coin instrumental and expressive relations. Contrary to gender stereotypes, we found that female service professionals tended toward instrumental networking styles, using professionalism and distance and allowing the high quality of their work compensate for network deficits, contingent upon their clients’ gender. Male service professionals drew on expressive relations to develop emotional bonding with their male clients in particular, but nonetheless toward instrumental purposes. Our study contributes to service industries literature by theoretically and empirically establishing the different informal networking styles between top-ranking service professionals, and the role of emotional bonding in particular. In doing so, the paper helps to better understand the intricacies of informal client contact as a critical dimension of the professional services industry.     

Research bias in judgement bias studies – a systematic review of valuation judgement literature

Valuation judgement bias has been a research topic for several years due to its proclaimed effect on valuation accuracy. However, little is known on the emphasis of literature on judgement bias, with regard to, for instance, research methodologies, research context and robustness of research evidence. A synthesis of available research will establish consistency in the current knowledge base on valuer judgement, identify future research opportunities and support decision-making policy by educational and regulatory stakeholders how to cope with judgement bias. This article therefore, provides a systematic review of empirical research on real estate valuer judgement over the last 30 years. Based on a number of inclusion and exclusion criteria, we have systematically analysed 32 relevant papers on valuation judgement bias. Although we find some consistency in evidence, we also find the underlying research to be biased; the methodology adopted is dominated by a quantitative approach; research context is skewed by timing and origination; and research evidence seems fragmented and needs replication. In order to obtain a deeper understanding of valuation judgement processes and thus extend the current knowledge base, we advocate more use of qualitative research methods and scholars to adopt an interpretative paradigm when studying judgement behaviour.     

顾客满意和顾客信任的关系及对细分市场的影响——以聚类回归方法对高尔夫市场的细分研究为例

在顾客满意与顾客信任的相关关系方面,目前国内外许多学者都有不同的研究和看法。对于不同的消费者,顾客满意对顾客信任具有不同的影响,从而也为企业带来不一样的价值和利润。     

客户重要性与审计质量:基于投资者保护视角

本文探讨投资者保护条款的完善与执行、客户重要性与审计质量之间的关系,利用我国证券市场2003~2005年的数据研究发现:(1)客户重要性对审计质量并没有产生负面影响,事务所审计质量普遍有所提高;(2)随着法律责任的加重,法律保护条款的完善与盈余管理空间显著负相关,然而法律执行越严的省区,上市公司的盈余管理却越强烈,这表明中国证券市场出现了法律条款的完善与执行逆向起作用的"背驰效应";(3)审计师对盈余管理方向的关注与国外文献的发现不一致,审计师能够关注重要客户操纵盈余减少的行为,但却无法控制重要客户操纵盈余增加的行为;(4)相对于规模较小的事务所而言,投资者保护条款的完善对规模较大的事务所提高审计质量具有更明显的促进作用。     

Estimating Value Creation from Revealed Preferences: Application to Value‐based Strategies

Research summary : We develop and apply a new set of empirical tools consistent with the tenets of value‐based business strategies, leveraging the principle that “no good deal comes undone” and the methods of revealed preferences, to empirically estimate drivers of value creation. We demonstrate how to use these tools in an analysis of value creation in buyer–supplier relationships in the UK corporate legal market. We show that our approach can uncover evidence of subtle mechanisms that traditional methods cannot easily distinguish from each other. Furthermore, we show how the estimates can be used as parameters of biform games for out‐of‐sample analyses of strategic decisions. With readily available data on relationships between firms, this approach can be applied to many other contexts of interest to strategy researchers. Managerial summary : Managers need to understand the drivers of value creation for customers in order to make competitive positioning decisions and understand when they can capture value under competition. However, estimates of the relative importance of each driver are typically difficult to obtain. In this article, we help remedy this problem by demonstrating a novel method that obtains estimates of the contribution of various drivers of value creation from commonly available data of buyer–supplier relationships. These estimates can then be used to inform the strategy‐making process. Copyright © 2017 John Wiley & Sons, Ltd.